Okay, so along with getting our act together as staff, which I will personally oversee, I think a radical change is needed to our rules and the way we handle warnings and bans.
I openly welcome member feedback, but I would like to propose something.
First, perhaps an explanation. Our current rules are extremely intense and complicated for everyone, including the staff. They got this way through additions and modifications over the years of members posting questionable material, and in return, we have to keep trying to cover every possible situation with the rules. The result was a pile of unhelpful and unclear rules such "Discussing moderation actions in public forums". Splitting them up into slight, general and severe is confusing as well.
Our banning protocol is unfair, too. Banning the member for X amount of time doesn't really help them see what they did wrong, it just makes them angry.
So, I propose we reinvent evrathang. How about this? We let members acquire many more warnings before we even consider banning, but along with that we get our act together and start actively moderating the forum by removing content deemed unacceptable and warning the member. No more PM warnings, just helpful board warnings. Also, as I mentioned in another topic, any member who reports something will receive a status update PM from staff or a PM explaining why the post in question was acceptable.
Banning would be done more on an ad hoc basis, like if a member receives a warning for swearing but then goes right back to swearing, we're gonna have to do something other than another warning. Before a member is permabanned, I think the staff should personally reach out to the member and try to work things out before banning them forever.
Before we start coming up with new rules, I'd like to get a reaction to this first. I would also like to get a lot of feedback and ideas (especially from members that feel like they have been mistreated by the current system). Please spend some time to think about it on your own before posting.
TL;DR: Oh, if you started here you probably shouldn't post in this topic.